Medical Coordinator - MSK Kids

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: We're seeking a compassionate and detail-oriented Medical Coordinator to join the MSK Kids team.

MSK Kids, Memorial Sloan Kettering's pediatric program, is a national leader in the care of children, adolescents, and young adults with cancer, blood disorders, and immune deficiencies. As part of our team, you'll help create a seamless and welcoming experience for patients and families while working with physicians, nurses, and administrative colleagues to coordinate care and support daily clinic operations. Your work will have an impact on the lives of children and families every day.

Role Overview:

• Coordinate patient scheduling, registration, and clinic flow to ensure efficient operations and timely access to care.
• Manage clinic schedules and patient flow, making adjustments to promote efficient operations.
• Collaborate with medical and administrative teammates to ensure clinics are organized and running smoothly.
• Serve as a liaison between patients, families, providers, and care teams, facilitating timely communication.
• Prepare exam rooms and provide clinical support, including rooming patients, obtaining vital signs, and reviewing medications, allergies, and pharmacy information.
• Support a safe clinical environment by maintaining infection prevention and quality standards.
• Drive coordination across multidisciplinary teams to resolve issues, anticipate patient needs, and maintain efficient clinic operations.

Key Qualifications:

• One year of experience in healthcare, customer service, or another patient-facing support role required.
• Experience working with children, adolescents, and families preferred.
• Ability to work onsite in a clinical environment and perform basic clinical responsibilities.
• Strong computer skills and able to quickly learn new technologies.
• Ability to remain calm, organized, and compassionate in a fast-paced clinical setting.

Core Skills:

• Compassionate, patient, and family-centered approach.
• Strong communication and collaboration skills with multidisciplinary teams.
• Excellent organizational skills and attention to detail.
• Adaptable, proactive, and solution-oriented.
• Proficient with electronic medical records, Microsoft Office, and other healthcare technologies.
• Committed to delivering an outstanding patient and family experience.

Additional Information:

• Schedule: Monday-Friday, 8-hour shifts, 5 days/week, hours vary between 6:30 am and 7:00 pm. Schedules are provided one week in advance, and flexibility between shifts is expected. All shifts are onsite.
• Training: 3 weeks of classroom training at the beginning of employment from Monday to Friday, 9 am - 5 pm
• Location: 1275 York Avenue
• Employees in this role are required to use appropriate personal protective equipment (PPE) and must be fit-tested for N95 respirators as part of MSK’s safety protocols.

Helpful Links:

• Compensation Philosophy
• Benefits

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.