Specialist I, Patient Financial Services

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Specialist I, Patient Financial Services - New York

Join MSK as a Specialist I, Patient Financial Services Specialist and play a vital role in connecting patients to care. Guide patients through insurance verification, authorizations, and financial counseling, ensuring access to critical treatments. Partner with clinical and administrative teams to streamline processes, improve reimbursement, and support the patient experience.

Role Overview

• Collaborate with clinical and administrative staff, patients, and insurance carriers to ensure access to care and optimal reimbursement

• Act as a representative of Patient Financial Services, securing and verifying patient and insurance information

• Counsel new patients before their first appointment, obtaining referrals and/or authorizations

• Register patient demographics and insurance details into the billing system, ensuring documentation is complete before appointments

• Verify insurance benefits and obtain pre-certification for services such as chemotherapy, radiology, therapies, and supportive drug treatments

• Communicate verification and authorization outcomes to patients, clinical teams, and administrative staff

• Explain patient financial responsibilities, calculate deposits when necessary, and review payment options for uncovered services

• Identify problem accounts, refer them for resolution, and monitor outcomes

• Participate in special projects such as process improvement, data analysis, and investigations into account trends

Key Qualifications

• Knowledge of healthcare insurance processes and billing procedures

• Familiarity with pre-certification and reimbursement guidelines

• Ability to stay current on insurance and compliance regulations

Core Skills

• Strong communication skills to engage patients, staff, and insurance carriers effectively

• Detail-oriented approach to data entry, verification, and compliance monitoring

• Problem-solving ability to identify and resolve account or reimbursement issues

• Collaborative mindset for working across teams to support patient care and financial access

Additional Information:

• Schedule: This is a hybrid role; Following training period, on site presence will be needed 2-3 times a week. When on site, the hours are 9:00 AM - 5:00 PM EST. When at home, the hours are 11:00 AM - 7:00 PM EST. There is a rotating weekend shift once every 5 weeks, this will be remote from 9:00 AM - 5:00 PM EST.

• Location: 160 East 53rd Street, New York, NY

• Reports To: Supervisor, Patient Financial Services

Helpful Links:

• MSK Compensation Philosophy

• Review Our Greats Benefits Offer

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.