Dispatcher - Main Campus

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK! Join one of the nation’s leading healthcare institutions and build a meaningful career with purpose as a Dispatcher at our Main Campus. Whether you’re looking for stability, great benefits, or an opportunity to grow within healthcare operations, this role offers all three.

At MSK, Dispatchers play a vital role in keeping patient care and hospital operations running smoothly. By coordinating real-time requests, prioritizing urgent needs, and maintaining clear communication, Dispatchers help ensure the right support reaches the right place at the right time. If you thrive in fast-paced environments and enjoy being the central point of coordination, we’d love to meet you!

Role Overview

• Serve as the central point of contact for service requests, dispatching staff efficiently across assigned areas
• Monitor incoming requests and prioritize tasks based on urgency, location, and operational needs
• Coordinate daily workflows to support patient care, clinical operations, and hospital services
• Communicate clearly with frontline staff, supervisors, and leadership to ensure timely response and follow-through
• Track request status and update systems to reflect completed, delayed, or reassigned tasks
• Use dispatch and tracking systems (e.g., EPIC Grand Central or similar tools) to manage workflows and activity
• Identify service delays or coverage gaps and proactively escalate issues when needed
• Support shift transitions by ensuring continuity of service and clear handoff communication
• Assist with special projects, coverage planning, and operational improvements as assigned

Key qualifications

• 2+ years of experience in dispatch, coordination, operations support, or a related role (healthcare environment preferred)
• Comfortable working in a fast-paced, high-volume setting with competing priorities
• Ability to work independently while collaborating closely with frontline teams and leadership
• Strong problem-solving skills and sound judgment when managing urgent requests
• Basic computer proficiency and comfort learning new systems and workflows

Core Skills

• Strong organizational skills with the ability to manage multiple requests simultaneously
• Clear, calm, and professional communication across teams and departments
• Attention to detail and accuracy when tracking requests and documenting activity
• Reliability and accountability to ensure operational needs are consistently met
• Ability to remain composed under pressure and adapt to changing priorities
• Service-oriented mindset with a focus on supporting patient care and team success

Additional Information:

• Location: 1275 York Ave (Main Campus)

• Schedule: Mon to Fri 3pm to 11pm. Must be flexible. Weekends as neede.

• Report to Manager, Facilities Inventory & Operations

Helpful Links:

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Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.