Radiology Scheduler

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Join MSK as a Radiology Scheduler! In this role, you will play a key role in delivering an exceptional patient experience by ensuring timely and accurate scheduling for a variety of imaging procedures—including CT, MRI, Ultrasound, Mammography, Bone Densitometry, and Nuclear Medicine—across MSK’s Main Campus, 53rd Street, 66th Street, and regional sites.

Shifts: 8:30am-4:30pm, 9:00am-5:00pm, 10:00am-6:00pm, 10:30am-6:30pm. Staff will be assigned shifts on a rotating basis based on the need and the operations of the group. There will be a thirty-day notice of all shift changes. Staff should be expected in NYC for an initial two-week training.

Role Overview:

• Responds to radiology exam schedule requests from patients or MSKCC staff. Must have proficiency in EPIC to be able to determine available scan times and dates according to the latest guidelines. Records all patient and procedure information accurately.
• Coordinates Radiology appointments while minimizing patient wait times between exams.
• Registers new patients in EPIC.
• Schedules all outpatient radiology exams according to patient needs and specified scheduling parameters. Must screen patients according to the guidelines and give pre-exam instructions for blood work and instructions for fasting, as well as directions on where to acquire prep kits when required.
• Answers the telephone using accurate telephone techniques in an efficient manner and handles each inquiry in a proficient and friendly manner. Directs all calls appropriately and contacts the area supervisors and, when necessary, the Radiologists to acquire approval for exams which fall beyond the normal guidelines.
• Reschedules and cancels appointments as requested. Contacts the service area if a cancellation is made one day before or on the same day of the appointment, so the appointment time can be reassigned. Notifies physician office assistant of all cancellations.
• Confirms all appointments starting 48 hours before the exam. Maintains centralized database of confirmation calls.
• Support patient calls on radiology image library ACD line for follow-up on outbound exam requests.
• Reschedules patients due to changes in the schedule, per the direction of the manager or supervisor according to the latest templates when changes are made to existing templates. Discusses with physician office assistants which patients need to be rescheduled and confirms that new appointment time meets the physician’s practice requirements.
• Register outside MD’s who are not in the system by finding their NPI numbers on the Internet and their address and phone numbers either from the patient or by calling the doctor’s office. Add their information into EPIC.
• Works as part of a team by collaborating with other Radiology staff members and all Center personnel.
• Completes special projects.
• Follows downtime procedures by maintaining downtime materials. Continues to schedule patients during downtime if possible.
• Competent with PACS, QGenda, and Excel for the Priority Read workflow.

Key Qualifications:

• Experience with computers, preferably with scheduling software
• Outstanding organization and communication skills
• Familiarity with Medical Terminology

Core Skills:

• Quick learner when facing new situations
• Confident under pressure
• Articulate and able to deliver messages in a clear, compelling, and concise manner
• Able to quickly and critically take action in constantly evolving, unpredictable situations
• Energized when faced with ambiguity and uncertainty
• Detail Oriented

Additional Information:

• Schedule: Monday - Friday, 37.5 hrs. Hybrid (staff are primarily remote but expected to come on site in the case of a home equipment failure, internet outage or management request).
• Location: 633 Third Ave, NYC
• Reporting to: Manager, Hospital Operations

Key Qualifications:

• Experience with computers, preferably with scheduling software
• Outstanding organization and communication skills
• Familiarity with Medical Terminology

Core Skills:

• Quick learner when facing new situations
• Confident under pressure
• Articulate and able to deliver messages in a clear, compelling, and concise manner
• Able to quickly and critically take action in constantly evolving, unpredictable situations
• Energized when faced with ambiguity and uncertainty
• Detail Oriented

Additional Information:

• Schedule: Monday - Friday, 37.5 hrs. Hybrid (primarily remote but expected to come on site in the case of a home equipment failure, internet outage or management request).
• Shifts: 8:30am-4:30pm, 9:00am-5:00pm, 10:00am-6:00pm, 10:30am-6:30pm
• Training: Staff should be expected in NYC for an initial two-week training
• Location: 633 Third Ave, NYC
• Reporting to: Manager, Hospital Operations

Helpful Links:

• Compensation Philosophy
• Benefits

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.