Care Coordinator I, MSK Kids Team

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting opportunity at MSK: MSK Kids, Memorial Sloan Kettering’s pediatric program, is the largest program in the United States dedicated to the care of children, adolescents, and young adults with cancer, immune deficiencies, and blood disorders. Innovations pioneered at MSK Kids are now the standard of care across the nation, helping to improve outcomes for all children with cancer.

We are comprised of leading specialists in the research and treatment of pediatric malignancies and immune deficiencies. Our faculty members collaborate with specialists in other MSK departments to offer comprehensive diagnostic, treatment, and survivorship care. We combine the latest science with compassionate care.

When you join us as a Care Coordinator, you will find important work and become part of a team where everyone plays a meaningful role in the fight against cancer. This is a life’s calling.

Role Overview:

• Work as a member of the practice staff team of Care Coordinators to ensure that each physician's practice session is well-prepared and organized, and that each patient visit occurs with satisfaction

• Monitor clinic schedules and revise as necessary to facilitate smooth patient flow

• Serve as a liaison between the patient, family, and clinical team during the office visit

• Be responsible for expediting time-sensitive scheduling (within 48 hours), (e.g., same-day tests or consultations) by calling the appropriate areas to ensure timeliness. Coordinate inpatient admissions, if needed

Key Qualifications:

• Experience working with children and families

• A proven dedication to healthcare through work, internship, or volunteer experience

• Excellent digital literacy

• Ability to handle acutely ill patients in stressful situations with a positive demeanor

Core Skills:

• Communicates clearly, compassionately, and with strong active-listening skills to support patients, families, and colleagues

• Demonstrates empathy and professionalism in all interactions, especially in sensitive or high-stress situations

• Effectively prioritizes tasks, manages time well, and consistently meets deadlines in a fast-paced clinical environment

• Takes a proactive, solutions-oriented approach—anticipating needs, identifying opportunities for improvement, and driving work forward

• Thrives in an evolving clinical setting, adapting quickly to shifting priorities, workflows, and patient care needs

Additional Information:

• Schedule: Monday-Friday, 8-hour shifts, 5 days/week, hours vary between 6:30 am and 7:30 pm. Schedules are provided one week in advance, and flexibility between shifts is expected. All shifts are onsite.

• Location: 1275 York Avenue

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Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

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