Job details
About Us:
The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.
Exciting Opportunity at MSK: Director – Epic Technology Services (Infrastructure & Environment)
As Director – Epic Technology Services (Infrastructure & Environment), you’ll shape the vision, operations, and technical excellence behind MSK’s Epic platform—powering the systems that help us deliver world-class cancer care. Reporting to the VP of Epic Systems, you’ll lead the strategy for infrastructure, environment planning, release management, and device integration that ensures our Epic ecosystem runs seamlessly and securely. You’ll collaborate closely with Epic Hosting, Technical Coordinators, and MSK’s enterprise technology teams to drive performance, resilience, and innovation.
This is a high-impact leadership role guiding multiple technical domains and influencing enterprise direction. You’ll partner with Epic Application Directors and Managers to align technology strategy with institutional goals, champion operational readiness, and lead complex problem-solving that shapes the future of digital healthcare at MSK.
Role Overview
Technology Management
Governance and oversight of Epic software lifecycle (SU, upgrade, environment planning)
Ensure MSK Epic system integrity through deep knowledge of Epic system architecture, integrations (e.g., Rhapsody, HL7), and environment refresh strategy
Direct responsibility for completion and success of complex quarterly Epic upgrades and monthly/weekly change control and release processes
Ownership of disaster recovery and downtime readiness for Epic systems
Collaboration with MSK Digital Informatics and Technology (DigITs) Teams managing infrastructure, mobile, endpoint, networking, and application security
Vendor Management
Builds and manages relationships with Epic system Hosting Team and other companies that supply products and services to MSK’s IT organization
Ensures that vendors meet or exceed their contractual obligations by delivering quality products and services on time
Project Management
Manages complex systems projects requiring coordination of internal and external resources and schedules
Documents established project plans, as well as changes and decisions made in the project plan
Assigns and secures resources required for all phases of a project
Communicates progress and changes to all appropriate parties (e.g., management, users, vendors, staff, and other internal departments) through both formal and informal communication channels
Establishes contingency plans when necessary and escalates problems/issues to appropriate levels of management for resolution
Ensures delivery of successful project implementations and support according to plan
Monitors progress on project plans by following up on assigned tasks against timelines to ensure project completion
Leadership and Vision
Strategic and operational leadership across multi-disciplinary technical teams
Articulates and delivers vision for effective, usable, reliable, and safe Information Technology applications across Epic and non-Epic clinical and revenue cycle systems
Key Qualifications
Progressive IT leadership experience within large, complex healthcare organizations.
Expertise in Epic infrastructure, environment strategy, and system integrations (e.g., Rhapsody, HL7).
Proven success managing full Epic software lifecycles — upgrades, release management, and change control.
Strong understanding of information security, server/network architecture, and disaster recovery readiness.
Demonstrated experience managing vendor partnerships and ensuring performance against SLAs.
Certifications related to Epic, infrastructure, operating systems, and project management
Core Skills
Strategic thinker with the ability to align technology roadmaps with institutional goals.
Skilled at leading multidisciplinary technical teams and fostering cross-functional collaboration.
Strong project and program management capability; disciplined execution under complex timelines.
Deep knowledge of data protection, regulatory compliance, and system resilience standards.
Exceptional communicator able to translate technical concepts for executive, clinical, and operational leaders.
Analytical problem-solver who anticipates risk, drives structured change control, and champions continuous improvement.
Additional Information
Schedule: Hybrid: 9:00 AM – 5:00 PM EST, Monday – Friday with flexibility as need in New York City
Reporting to VP, Epic Systems
Helpful Links
Pay Range: $198,000.00 - $336,500.00
FSLA Status: Exempt
Closing:
At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.
MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Application Process
Director – Epic Technology Services (Infrastructure & Environment)
Department:Informatics & Information Technology
Location: New York, NY