Office Coordinator, Hospital Operations

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: We’re hiring Office Coordinators to support our clinical teams and help deliver seamless, patient-centered care across our organization.

Memorial Sloan Kettering is a leading healthcare organization dedicated to fighting cancer and providing exceptional care to patients. Our Office Coordinators are the first point of contact for our patients and play a vital role in supporting multidisciplinary clinical teams—including physicians, nurses, and advanced practice providers—to ensure efficient clinic operations and a positive patient experience.

Do you want to have a meaningful impact on the lives of patients? Join us and be part of our mission to transform cancer care. Apply now to make a difference!

Role Overview:

• Serve as the main administrative support for practice providers in the department

• Answer assigned phone lines promptly and professionally, directing calls appropriately and prioritizing effectively

• Organize and maintain shared communication software tools for the clinical teams, ensuring timely responses and clear communication

• Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients

• Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards

• Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians

Key Qualifications:

• Experience in customer service/patient service is strongly preferred

• Strong communication skills and ability to work in a rapid, high-stakes environment

• Inclusive collaboration skills to work effectively within a multidisciplinary team

• Experience working in EPIC is a plus

Core Skills:

• Motivated and detail-oriented, with a passion for delivering excellent customer service in a medical office setting

• Able to thrive in a fast-paced, complex environment

• Adept at handling high phone volume and stressful situations with professionalism and compassion

• Organized and able to hold yourself and your team accountable to follow up on tasks in the appropriate timeframes

Additional Information:

• The general location will be on the Upper East Side. The exact location will be determined during the recruitment process

• Schedule: Monday – Friday, 9 am – 5 pm, hybrid schedule after training, based on departmental needs

 Helpful Links:

• MSK Compensation Philosophy

• Review Our Great Benefits Offerings

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.