Guest Services Representative- JRSC

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Apply now to join our team as a Guest Service Rep at our Josie Robertson Surgery Center location and kick start your career!

The Guest Services Department at Memorial Sloan Kettering Cancer Center is very important to patient care and the organization as a whole. We value the customer service provided by our close-knit team of Guest Services Representatives here at MSK, crafting a friendly and well-organized environment for our patients, their families, visitors, and staff. This position will be located at our Breast and Imagine Center!

Role Overview:

• Assisting patients, families, visitors, and staff entering or exiting MSKCC.
• Projecting a positive image of the Center by demonstrating a courteous, caring and professional manner.
• Assists patients and visitors as they enter and leave the building.
• Identifies, responds to and attempts to resolve potential and actual concerns, problems, complaints and inquiries.
• Monitors assigned entranceway and respond to inquiries for advice or assistance.
• Provides concierge services to patents and guests.
• Completes visitor screenings as required.

Key Qualifications & Core Skills:

• Bilingual Spanish/English preferred.

Additional Information:

Location: 1133 York Ave, New York

Schedule: Monday – Friday 5am – 1pm

Report to Manager, Security

Helpful Links:

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Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.