Manager, Environmental Services - NYC Sites

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Manager, Environmental Services

At Memorial Sloan Kettering (MSK), we are committed to excellence in patient care and supporting the vital operations that make healing possible. Our Environmental Services team ensures a safe, clean, and supportive environment across the hospital. As Manager, Environmental Services, you’ll lead operations, staff, and quality initiatives to maintain the highest standards.

Role Overview

• Oversee daily operations and prioritize workflows to ensure efficient departmental performance.
• Develop, implement, and adjust programs for maintaining cleanliness and safety across facilities.
• Monitor staffing needs, workload distribution, and scheduling to meet organizational demands.
• Provide technical guidance and ensure adherence to infection control, fire safety, and waste disposal policies.
• Manage and resolve scheduling challenges, emergency requests, and escalated complaints.
• Maintain compliance with manufacturer guidelines and regulatory standards for cleaning and maintenance.
• Lead supply and equipment management to ensure adequate resources for staff.
• Drive performance improvement initiatives, identifying and implementing system enhancements.
• Communicate effectively with leadership, supervisors, and staff to ensure alignment on goals and expectations.
• Financial Oversight

Oversee cost center budget to ensure sound fiscal stewardship in alignment with departmental and organizational goals.

• Staffing & Labor Management

Manage staffing levels, master schedules, and overtime utilization to remain within approved budget parameters.

• Supply & Inventory Control

Monitor supply usage and inventory levels to maintain budget compliance and operational efficiency.

• Strategic Resource Management

Support departmental initiatives and strategic objectives through proactive and effective resource management.

Key Qualifications

• Proven expertise in staff leadership, training, conflict resolution, and performance management.
• Strong knowledge of regulatory compliance and quality assurance practices.
• Demonstrated success in operational planning, process improvement, and project management.

Core Skills

• Provide a high level of customer service by anticipating client needs, fostering strong partnerships, and ensuring all decisions prioritize patient care and experience.
• Excellent communication skills with the ability to engage teams, deliver professional presentations, and prepare clear, well-organized reports for leadership and stakeholders.
• Strong organizational and analytical abilities to identify and resolve operational, regulatory, and workflow challenges in a complex healthcare environment.
• Proven leadership and interpersonal skills to build cohesive teams, promote collaboration, and effectively address performance or service issues.
• Proficient in office and data management software, including word processing, spreadsheets, and communication platforms, with the ability to leverage technology for operational efficiency.

Additional Information:

• Schedule: Day Shift 9a-5p, on-call\weekend\holiday coverage as needed
• Location: New York City sites
• Report to: Associate Director, Environmental Services

Helpful links:

• MSK's Compensation Philosophy
• Review our great benefits offerings

LI-Onsite

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.