Scheduler- Radiology Support Services (Hybrid)

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Scheduler, Radiology

The Department of Radiology at MSK works to ensure patients are scheduled appropriately and efficiently for Radiology exams. We schedule CT, MRI, Ultrasound, Mammography, Bone Densitometry, and Nuclear Medicine procedures. We help to provide general patient information, specific prep instructions, and directions to procedure areas. We confirm appointments, direct calls, and resolve concerns.

We are seeking a Scheduler to join our team!

Role Overview:

• Schedule all outpatient procedures according to patient needs and specified scheduling parameters, screen patients according to the guidelines, and give pre-procedure instructions for fasting.
• Answer the telephone using accurate telephone techniques and procedures in an efficient manner and handle each inquiry in a proficient and courteous manner.
• Confirm all appointments starting 48 hours before the procedure and emailing modality with cancellations and patients who could not be confirmed.
• Reschedule and cancel appointments as requested.
• Register new patients.
• Register outside MDs who are not in the system by finding their NPI numbers, addresses, and phone numbers either from the patient or by calling the doctor’s office. Add their information into EPIC.
• Work as part of a team by cooperating with other Radiology staff members and all Center personnel, participating in training, orientation, and mentorship for new schedulers.
• Completes special projects as assigned by the manager or supervisor.

Key Qualifications:

• Experience with computers, preferably with scheduling software (Radiology)
• Familiarity with Medical Terminology

Core Skills:

• Quick learner when facing new situations.
• Confident under pressure.
• Articulate and able to deliver messages in a clear, compelling, and concise manner.
• Able to quickly and decisively take action in constantly evolving, unpredictable situations
• Energized when faced with ambiguity and uncertainty.
• Detail-oriented
• Outstanding organization and communication skills

Additional Information:

• Location: 633 3rd Ave.
• Schedule:10:00am-6:00pm (Hybrid once fully trained)
• Reporting to: Supervisor, Radiology Support Services

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.