Epic Training Specialist

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Role Overview:

- Deliver engaging in-person and remote Epic training to new hires and end users.
- Provide education and coaching on Epic EHR use, including upgrades, optimization, and at-the-elbow support.
- Document learner completion in the LMS and manage post-activation security requests.
- Conduct onsite and virtual office hours, rounding, and personalized support sessions.
- Troubleshoot and resolve Epic-related issues promptly.
- Collaborate with site operations and Epic Training team to refine curriculum and learning methods.
- Design and maintain effective training content (Tip Sheets, Quick Start Guides, videos, e-learning modules).
- Keep training materials accurate, relevant, and aligned with latest Epic functionality.
- Participate in feedback and program evaluation to improve training effectiveness.

Key Qualifications:

- Experience and Credentials as an Epic trainer are Preferred

- Prior class management experience desired

- Proven ability to simplify complex technical concepts for diverse audiences.

- Ability to adapt quickly in a dynamic healthcare environment.

Experience in any of the following Epic modules is good to have but not required: Clin Doc, Ambulatory, Radiant, Beaker, Willow and Resolute

Core Skills:

- Excellent written, verbal, and interpersonal communication skills.

- Proficiency in training content creation and delivery.

- Intermediate to advanced computer and technical abilities, including familiarity with design tools (Articulate, Captivate, etc.).

- Strong planning, problem-solving, and multitasking capabilities in high-pressure settings.

Pay Range: $75,500.00 - $116,900.00

FSLA Status: Exempt

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.