Office Coordinator, MSK Kids

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Role Overview:

Exciting Opportunity at MSK: We are looking for an Office Coordinator to join the MSK Kids Team.

MSK Kids, Memorial Sloan Kettering’s pediatric program, is the largest program in the United States dedicated to the care of children, adolescents, and young adults with cancer, immune deficiencies, and blood disorders. Innovations pioneered at MSK Kids are now the standard of care across the nation, helping to improve outcomes for all children with cancer.

In this role, you’ll find yourself quickly making a difference in the lives of our patients. When you join us as an Office Coordinator, you will find important work and become part of a team where everyone plays an important role in the fight against cancer. This is a life’s calling.

Key Qualifications:

• Experience in customer or patient service, particularly with pediatric populations, is strongly preferred. 

• Strong communication skills and ability to work in a rapid, high-stakes environment

• Inclusive collaboration skills to work effectively within a multidisciplinary team

Job Responsibilities:

• Answer assigned phone lines promptly and professionally, direct calls appropriately, and prioritize effectively

• Organize and maintain a shared email inbox for the clinical teams, ensuring timely responses and clear communication

• Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients

• Prepare various documents, including memos, correspondence, reports, and presentations, adhering to mandated formats and readability standards

• Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians

Core Skills:

• Motivated and detail-oriented, with a passion for delivering excellent customer service in a medical office setting

• Able to thrive in a fast-paced, complex environment

• Adept at handling high phone volume and stressful situations with professionalism and compassion

• Organized and able to hold yourself and your team accountable to follow up on tasks in the appropriate timeframes

Additional Information:

• Location: 1275 York Avenue, NYC

• Schedule: Monday – Friday, 9 am – 5 pm, hybrid schedule after training, based on departmental needs

Reporting to the Manager.

Pay Range: $23.54 - $35.44

FSLA Status: Non-Exempt

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.