Process Improvement Engineer (Internal Consultant) – Transformation Management

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

We are seeking a Process Improvement Engineer to join the Transformation Management Office (TMO). The TMO leads enterprise-wide transformation initiatives that improve operational performance, enhance the patient and employee experience, and support MSK's mission through process improvement, change management, and organizational transformation.

Role Overview

In this role, you will:

• Support enterprise-wide process improvement and transformation initiatives.

• Partner with clinical, operational, and administrative stakeholders to assess workflows and identify improvement opportunities.

• Collaborate with Process Engineers, Project Managers, Change Specialists, and Data Analysts to implement sustainable solutions.

• Facilitate current-state assessments, future-state design sessions, and structured problem-solving efforts.

• Analyze operational data, identify root causes, and develop actionable recommendations.

• Create process maps, implementation plans, and performance metrics to support enterprise initiatives.

• Coordinate project workstreams, monitor progress, and communicate results to stakeholders and leadership.

• Support change management activities to drive adoption of new processes and ways of working.

• Design new tools, frameworks, or approaches for initiatives that don't have an established process or precedent to draw from.

Key Qualifications

• 2–5 years of experience in process improvement, operational excellence, transformation, business operations, consulting, or a related field.

• Experience supporting cross-functional initiatives in a highly matrixed environment.

• Strong analytical skills with experience using data to identify opportunities and drive decisions.

• Experience with process mapping, workflow analysis, root cause analysis, and performance measurement.

• Ability to structure and define problems in ambiguous, undefined situations, in addition to solving complex problems that already have a clear objective

• Strong communication, facilitation, and stakeholder management skills.

• Proficiency with Microsoft Office; experience with Tableau, Power BI, SQL, Python, or AI-enabled tools is a plus.

• Lean, Six Sigma, or related certification preferred.

Core Skills

• Process improvement and systems thinking.

• Data analysis and problem-solving.

• Ability to influence without direct authority.

• Strong written, verbal, and presentation skills.

• Adaptability, collaboration, and sound judgment.

• Ability to manage multiple priorities while driving measurable results.

Additional Information

• Location: 633 Third Avenue, New York, NY (Hybrid)

• Schedule: Monday–Friday, 9:00 AM–5:00 PM

• Reports to: Lead Process Improvement Engineer, EPMO

Helpful Links:

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Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.