Room Service Associate - Main Campus

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

MENU DISTRIBUTION AND COLLECTION

Time: 60%

Distributes patient Menus for meal service within established timeframes; collects Menus when appropriate. Assists patients with Menu selections. Distributes and collects Patient Satisfaction Survey.
Performance Expectations:
• Generates and prints all necessary reports (e.g., Exception File, Unit Round Sheet, and Missed Meal Report).
• Uses Exception File and Unit Round Sheet to ensure that every patient listed has a Menu to be distributed; checks that information on the Menu (i.e., name, room number, identification number, and diet order) corresponds with Unit Round Sheet/Exception File.
• Ensures that corrective action (e.g., contacting Diet Office, nurses station) is taken if information is incorrect or missing.
• Determines which patients (i.e., late and new admissions) have not received Menus; distributes Menus at established times.
• Contacts patients who did not order a meal on assigned units; identifies reason(s) for missed meal and determines appropriate intervention as per departmental procedures.
• Assesses which meal ordering system is appropriate during the patient’s stay based on established criteria.
• Welcomes new patients and orients them to Room Service Program, if applicable.
• Assists patients to make meal selections on Menu; offers substitutions to patient if patient is unsatisfied with standard Menu options.
• Collects Menus with patient selections and sends to Diet Office; places patient meal order if applicable.
• Writes patients’ name, room number and diet order on Menu for the three meals, when automated Diet Office System is not operating.
• Distributes Patient Satisfaction Survey to patients during first and third week of each month. Uses Unit Round Sheet to fill in name, room, diet, and date on survey. Assists patient to fill out survey, if necessary. Collects completed surveys within 24 hours of distribution and returns to Diet Office.

TRAY DISTRIBUTION AND COLLECTION

Time: 20%

Distributes and collects meal trays, nourishments, feedings, nourishments or snacks on assigned floors, within established timeframes.
Performance Expectations:
• Retrieves cart from cargomaster on unit, within specified timeframes.
• Assembles hot and cold components to tray; adds beverage; ensures trays are properly set up (e.g., correct tray setting, no spillage, covers secure).
• Assesses tray accuracy by ensuring items on tray match identically to meal ticket before tray delivery; contacts the Diet Office to report missing items, if necessary.
• Verifies that name on tray and door match prior to tray delivery.
• Ensures that every patient who is supposed to receive a tray does so.
• Makes sure that patients who are under NPO orders are not served food.
• Inquires about missing patients’ whereabouts from nursing staff, before leaving the unit; arranges for tray delivery of transferred patients as appropriate.
• Requests new trays from Diet Office (e.g., patient is dissatisfied with food, items are missing, special orders); offers patient an alternate choice, within diet restrictions, if they are dissatisfied with the food.
• Removes soiled trays, dishes, and silverware if patient is done. Returns all soiled trays via cargomaster or service elevator.
• Collects payment following tray delivery to guests and staff, when appropriate.
• Assembles and distributes late and new admission trays as ordered by patients, when necessary; portions out food per department guidelines.
• Returns cargomaster, with soiled trays; notifies Nutrition Associate to expect arrival of cargomaster.

MONITORING AND DOCUMENTATION

Time: 5%

Monitors and records all necessary information neatly, legibly, and accurately.
Performance Expectations:
• Takes inventory of pantry nourishments (e.g., jello, milk, juice, etc.) and items stored at nursing station (e.g., salt, pepper, sugar, tea, coffee) on assigned units daily to reflect accurate count of supplies on hand; completes Pantry Requisition Form for assigned units and submits to Diet Kitchen as needed to maintain par levels.

SURVEILLANCE, PREVENTION AND CONTROL OF ENVIRONMENT

Time: 15%

Follows established safety precautions and sanitation procedures.
Performance Expectations:
• Conducts temperature checks at designated intervals, completes documentation, reports substandard results to Supervisor as per the Policies and Procedures Manual and the New York City and State Health Codes.
• Operates and maintains equipment carefully and according to manufacturer’s manual and Departmental Policies and Procedures Manual; reports mechanical failures or needed repairs to maintain equipment in good working conditions.
• Returns all service equipment to its designated location.
• Posts wet floor signs promptly and reports potential hazards immediately.
• Wears appropriate uniforms/clothing, protective gear, gloves, etc. when handling food products and cleaning chemicals, and when delivering trays to patients in isolation as per the Department Policies and Procedures Manual and the New York City and State Health Codes.
• Cleans and sanitizes all equipment and workstation according to the Department Policies and Procedures Manual and the New York City and State Health Codes.
• Adheres to established lifting procedures (i.e., lifting with the knees, not the back).
• Uses proper cleaning solutions for each task per department guidelines.

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.