Senior Quality & Safety Manager – Patient Safety

Job details

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Senior Quality & Safety Manager – Patient Safety

Join Memorial Sloan Kettering Cancer Center's Department of Quality & Safety and help advance a culture of safety, quality, and continuous improvement across one of the nation's leading cancer centers. The Senior Quality & Safety Manager partners with clinical and operational leaders to improve patient safety outcomes through safety event review, performance improvement, regulatory compliance, and high reliability practices.

Role Overview

• Lead investigations and analysis of patient safety events and quality concerns, analyze data to identify improvement opportunities, and partner with multidisciplinary teams to implement and evaluate corrective actions and measures of effectiveness.

• Facilitate Root Cause Analyses (RCAs), Apparent Cause Analyses (ACAs), Failure Mode and Effects Analyses (FMEA), safety huddles, and debriefs for serious patient safety events.

• Partner with clinical and operational leadership to identify risks, implement corrective actions, and measure the effectiveness of improvement strategies.

• Promote High Reliability Organization (HRO) principles, Just Culture, and patient safety best practices through education, collaboration, and coaching.

• Coordinate regulatory reporting activities and support compliance with agencies such as Joint Commission (JC), CMS, the Department of Health (NYPORTS and NJ PSRS).

Key Qualifications

• Bachelor's degree in a healthcare-related field, Master's degree preferred.

• 7+ years of recent experience in a clinical, quality, patient safety, or performance improvement setting.

• Clinical licensure and familiarity with Epic strongly preferred.

• Working knowledge of patient safety regulations, accreditation standards, and regulatory reporting requirements.

• Experience leading or facilitating Root Cause Analyses (RCA), Apparent Cause Analyses, FMEA, or other patient safety methodologies preferred.

• Expertise in High Reliability Organization (HRO) principles, change management, and continuous improvement methodologies preferred.

• Experience in Press Ganey HPI Safety Event Classification is preferred.

• CPHQ or CPPS certification are a plus.

Core Skills

• Strong interpersonal, communication, and meeting facilitation skills.

• Excellent judgment, critical thinking, and problem-solving abilities.

• Strong data analysis and interpretive skills, with the ability to identify trends, measure outcomes, and translate findings into actionable improvement strategies.

• Ability to manage sensitive situations diplomatically and maintain confidentiality.

• Advanced Proficiency with Microsoft Office Suite

Additional Information

• Location: Hybrid / 633 Third Avenue, NYC

• Schedule: Monday - Friday, 9:00 am - 5:00 pm

• Reporting to: Associate Director, Quality & Safety

Helpful Links:

• Compensation Philosophy

• Benefits

Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.