Stewardship Manager, Donor Relations
LocationNew York, NY
DeptProfessional - Development
At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.
For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.
The Donor Relations team is seeking a strategic, creative and highly motivated Stewardship Manager to join our team. Working with guidance from the Director of Donor Relations, the Stewardship Manager is primarily responsible for providing consistent and appropriate stewardship programs for MSK donors. The manager will work to proactively create and provide stewardship and donor engagement initiatives and works collaboratively with senior development leadership and development officers. The position requires strong project management skills.
- Mentor and supervise Stewardship Officers as appropriate
- Perform employee reviews and performance evaluations
- Makes hiring and termination decisions
- Ensures key performance metrics are met.
- Drives continuous improvement related to applicable processes.
- Helps to lead and sustain a culture of service, professionalism, and continuous improvement in the office of donor relations.
- Leads teams to complete initiatives.
- Provides leadership necessary to manage and communicate with MSK's donors and possesses the skills necessary to communicate effectively with leadership at MSK, in speech and in writing.
- Assists with analysis and makes recommendations; reviews prospects' wealth-capacity information and manages high- profile visits to MSK by potential donors, including current and former patients, their families, and business representatives.
- Establishes annual goals of the Stewardship group and coaches staff to achieve those goals.
- Manages a personal senior leadership portfolio of high value donors and board members.
- Manages high-priority initiatives and programs to define goals, deliverables, and specifications in the effort to extend institutional philanthropic priorities by providing stewardship to donors at the $5-million level and over in collaboration with senior leadership.
- Take prospects and donors on tours of the facility and coordinate special donor visits as needed
- Oversees and executes the preparation of materials and organizing meetings to successfully cultivate and solicit potential seven-and eight-figure donors; developing, implementing, and evaluating long-range goals and annual program plans, managing professional and support staff; and obtaining input from multiple stakeholders.
- Works with Director, Donor Relations to create programmatic process and strategic initiatives and to obtain, organize, analyze and communicate data necessary for fulfilling program and project needs.
- Makes recommendations regarding initiatives and programs based on analysis of information.
- Recommends metrics to measure success of programs.
- Complete other duties as assigned.
- An outstanding communicator, capable of determining how best to reach different audiences and executing communication based on that understanding.
- Willing to act and eager to pursue new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Flexible in your approach and demeanor to align with the shifting demands of evolving and complex circumstances.
- Experienced and successful at creating partnerships and working collaboratively with others to meet shared objectives and goals.
- An experienced decision-maker, with proven success at making timely decisions that keep the organization moving forward.
- Bachelor’s degree preferred plus 5-7 years of experience. In lieu of bachelor’s degree, 10 years experience can be excepted.
- Extensive experience with Microsoft Office and fundraising software
- Experience in a high-volume non-profit philanthropic service environment
- Demonstrated independent judgment and critical thinking skills.
- Demonstrated effective verbal, written, and interpersonal communication skills
- Proven prior experience and ability to professionally network, initiate, develop and maintain strong relationships with internal and external stakeholders
- Prior experience writing and editing under executive level signatures
- Event management, project management, supervisory skills and experience coordinating relationship management items is required.
Application Hiring Process
New York, NY
At MSK, we are committed to providing exceptional patient care that is as convenient as possible. Each of our facilities serves a purpose and is strategically built to support a larger community, including our employees.