The Department of Strategy & Innovation uses design, analytics, and strategy to paint a picture of the future of Memorial Sloan Kettering. We work across the organization – collaborating with leadership, clinicians, front-line staff, patients, and caregivers to shape decisions and innovate care delivery. See below for an overview of our four teams and how we empower clinicians and researchers as they provide unparalleled patient care and conduct groundbreaking research.
The Strategy Analytics team is part of the Department of Strategy & Innovation. We empower hospital leadership to make better decisions by using a broad toolkit that includes statistics, machine learning, operations research, industrial engineering, mathematics, and software engineering. We build tools and conduct analyses that have immediate impact, and we also invest time for long-term R&D projects to develop new quantitative methodologies and skill sets. Our team is led by the Analytics Director who reports to the Senior VP of Strategy & Innovation.
Our work supports the long-term strategy of the hospital, with major focuses is on growth and value. This involves projects related to:
- Finding opportunities to improve access for patients (targeted marketing, physician partnerships)
- Managing scarce resources (improved efficiency, alternative care models)
- Developing new access points (global case rates, the MSK Cancer Alliance)
- Creating targeted clinical interventions (predicting and avoiding ED or inpatient admissions)
The team was honored with the 2012 INFORMS Prize for “repeatedly applying the principles of advanced analytics and operations research/management science in pioneering, varied, novel, and lasting ways.”
We hire several different types analysts, each with their own quantitative specialty.
- Data Scientists extract knowledge from large volumes of low fidelity data. They focus on practical solutions that leverage the combination of statistics, programming, and subject matter expertise.
- Operations Research Engineers apply mathematical modeling, statistics, and industrial/systems engineering to improve decision-making, efficiency, and operational processes.
- Strategic Analysts manage and store data, develop meaningful definitions, and create tools that allow for self-service reporting and visualization. They conduct descriptive analyses that provide insight into operations, and collaborate with Data Scientists and Operations Research Engineers on more advanced models.
- Software Engineers design, develop, and maintain software products and solutions. They collaborate with the other members of the team to identify novel sources of information, and to create production-grade implementations of analyses and models.
Core Team and Embedded Analytics Program
The core team works on projects and ideas to transform clinical operations and access to MSK. We are a multi-disciplinary team that works in a scrum-based agile approach.
Embedded Analytics Program
We are committed to building analytical talent throughout MSK, to empower other groups to focus quantitative tools on their most pressing questions and problems. Members of the Embedded Analytics Program report directly to leadership of operational departments, and be supported (with training, tools, mentorship and professional development) from the Strategy Analytics team.
Currently, we have embedded analysts in Surgery, Medicine, Inpatient, Marketing, and the Patient Access Service.
Design & Innovation
We are a diverse and multidisciplinary group of professionals with a range of skills including interaction, service & industrial design, health policy, strategy, and management.
What We Do
The Design & Innovation team transforms how cancer care is delivered at MSK through the design of human-centered spaces, services, communications, technologies, and strategies.
We collaborate with different groups throughout the institution including colleagues, patients and caregivers, to problem solve, find opportunities, design new solutions, and ultimately improve the patient experience at MSK.
Human Centered Design
Our designers use human-centered methods including contextual research, prototyping, and extensive analysis to better understand the patient experience and to imagine the future of care delivery.
Digital Health Experiences
We use hardware, software, web and mobile elements to develop new, effective means for people to stay connected to their care. We design digital applications, interactions, and near-future visions. For example, MyMSK mobile app.
Strategy and Competitive Intelligence
We collaborate with executive leadership and throughout MSK to provide insight and strategic guidance that enables smart decision making at the strategic and tactical levels.
We do this by:
- Developing, formulating and monitoring MSK’s strategy in the context of the external environment and internal dynamics
- Exploring and identifying new opportunities for the institution to meet strategic goals and objectives
- Translating strategic opportunities into actionable plans and executing the plans
What We Do
Our team focuses on four areas:
1. Strategy Development
- Drive the strategy development and refinement process for the institution by establishing the framework for strategy formulation and creating the case for change.
- Work to ensure programs and initiatives are aligned with the strategy by setting objectives, measures, and targets.
2. Initiative Management
- Leverage knowledge, skills, and tools to execute small- to large-scale strategic initiatives that are aligned with the institutional strategy.
- Push original ideas into initiative management frameworks for translating into practice.
3. Competitive Intelligence
- Define, gather, analyze, and distribute intelligence about competitors, the industry, and any aspect of the environment needed to support leaders in making strategic decisions.
- Conduct in-depth market research to identify threats or opportunities that could impact institutional strategy.
4. Business Analysis
- Monitor institutional activity to assess performance against long-term growth targets.
- Develop analytical models to draw insights and provide recommendations.
There are two primary roles:
1. Strategic Initiatives Manager (SIM)
- Manage day-to-day project activities for initiatives with multidisciplinary groups of internal and external stakeholders.
- Work portfolio could range from setting strategies for an internal research program to leading a discussion about the latest news feed concerning the retail medicine market that ultimately leads to a white paper sent to senior leaders.
- Generally, SIMs have a background in project management and strategy coupled with experience in the healthcare industry.
2. Strategic Analyst
- Initiates, designs, and executes analyses that provide insight on decisions and trends (clinical, operational, and strategic) that impact the institution.
- Work portfolio could range from analyzing the latest trends in inpatient volume to developing a model with the purpose of understanding referral demand fluctuations.
- Generally, Strategic Analysts have a background in analytical methodologies including statistical analysis, mathematical modeling, forecasting, etc.
We build software tools that make MSK’s data more open and accessible, allowing clinicians and administrators to make faster, better decisions. For example, the Clinical Trials Search Engine leverages natural language processing to streamline the process of finding the right trial for a patient.