Senior CRM Administrator

Job Posting Number: 24271

Information Technology
New York, NY
August 2, 2018
Company Overview:

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.

For the 28th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2018, as well as one of Glassdoor’s Employees’ Choice Best Place to Work for 2018. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Details:

MSK has embarked on an Enterprise CRM strategy and has selected the Salesforce platform, specifically Service Cloud and Marketing Cloud to promote a seamless patient experience, drive more operational efficiencies and support expansion of the MSK clinical care network. To develop, deploy and manage CRM use cases and applications across the institution, MSK is establishing a CRM Center of Excellence (COE). As this is a new function within MSK, the Salesforce Systems Administrator will be responsible for both maintaining and expanding platform functionality to support evolving needs of MSK stakeholders.

As the Senior CRM Administrator, you will:

  • Help build the enterprise CRM strategy from the ground up, and work on a diverse range of CRM/Salesforce applications for patient-related operations, marketing and digital applications.
  • Proactively provide ongoing systems administration, including data management and architecture, documentation, reporting, end-user training as well as develop operating processes and procedures consistent with policies related to platform use.
  • Carefully manage end-user roles and permissions based on employee’s profile and data access policies, in particular, access to Personal Health Information (PHI).
  • Skillfully collaborate with a highly cross-functional and matrixed team, working with MSK stakeholders (i.e., end-users, Compliance, Security, Data Analytics, Digital, Marketing Operations) and external partners, including Salesforce, Salesforce certified systems integrator and digital agency, to expand platform use cases across the institution.
  • Function as the Information Services Department liaison for systems and data integration as well as related security reviews.
  • Actively keep abreast of CRM best practices, new Salesforce features, and help drive adoption across MSK.

You are:

  • A highly collaborative team player- effective working in highly-matrixed, cross-disciplinary environments and with external partners (technical, digital agency)
  • An excellent project manager and have a strong understanding of business/operational processes.
  • An effective communicator, possessing exceptional writing and presentation skills (formal and informal presentations) and have demonstrated ability/experience translating technical info to nontechnical audiences.

You need:

  • A Master’s Degree AND a minimum of 4 years of related experience.
    Formal training/ certification – Salesforce Administrator (201) or Developer (401); Salesforce Service Cloud certification and knowledge of Marketing Cloud is desirable.
  • Demonstrated working knowledge of Visual force/Apex and Lightening components.
  • An understanding of tokenization and Shield encryption.
  • Extensive knowledge of Courion connector to Salesforce for user provisioning/de-provisioning and Data Stage to manage ETL.
  • Technical experience working with relational databases and data integration tools.
  • Strong Excel and analytical skills for data manipulation, compiling reports, identifying needed customizations and enhancing/configuring platform.
  • Ability to analyze, trouble shoot and solve problems; attention to detail and accuracy.
  • Working knowledge of data loading.


MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

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