Collector, Patient Accounts

Job Posting Number: 17461

Administrative/Clerical
New York, NY
November 13, 2017
Company Overview:

At Memorial Sloan Kettering (MSK), we’re not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we’re driving excellence and improving outcomes.

For the 27th year, MSK has been named a top hospital for cancer by U.S. News & World Report. We are proud to be on Becker’s Healthcare list as one of the 150 Great Places to Work in Healthcare in 2016, as well as Glassdoor’s annual Employees’ Choice Awards 2017. We’re treating cancer, one patient at a time. Join us and make a difference every day.

Job Details:

The Patient Accounts Department is seeking a Collector to resolve insurance balance on assigned accounts including using insurance web sites, phone calls, collection letters, referral to agency and financial assistance program, and discussing with supervisor and manager.

As a Collector you will:

  • Review every account on receivable report and take appropriate action with insurance according to departmental procedures
  • Review insurance payment, enter any payment-related allowances and transfer whatever is patient responsibility
  • Ensure timely billing
  • Resolve outstanding insurance balances by using various collection techniques to follow up with guarantors and third party carriers

You are:

  • Knowledgeable of third party billing and follow-up procedures
  • Possess excellent organizational skills with attention to detail
  • Have the ability to organize, analyze and effectively resolve accounts within established timeframes
  • Organized and manage multiple priorities
  • Possess excellent verbal and written communication skills
  • Ability to effectively handle difficult interaction
  • Excellent attendance and punctuality
  • Flexible to work independently or in a collaborative environment

You need:

  • High school diploma required
  • 2-4 years of relevant work experience
  • Previous collections experience a plus
  • Systems knowledge of RAM/IDX/SMS preferred

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.